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Frequently asked questions

 

If you plan to provide mediation services, mediation training services or expertise to clients, then you may need to be certified. Also, some insurance companies that provide liability insurance require you to be certified. If your certification lapses, your insurance may lapse as well.

But, what if I don’t ever plan to provide services to clients? Then, it’s not necessary to receive certification. However, being a certified mediator and/or certified mediator trainer provides you with a comprehensive training background which you will need in everyday problem solving.

To certify, just follow these steps:

Pay for the required certification by clicking here.

Within 24 hours of enrollment, you will receive a login and password to access the certification prep manual and certification examination.

You will have 30 days from the date that you have paid to take the certification examination. The exam is automatically graded and the results are returned to you immediately. A certification card and certificate will be mailed to you within two weeks of successfully passing this test.

You can contact us for your examination to be reset or you can click here to make payment. There will be an additional fee of $99 to reset the examination.

A one or two hour role-play is not indicative of mediation ability. Employers know this, that’s why they ask new mediators to co-mediate or be observed during their first mediation sessions. Being certified doesn’t necessarily mean you are ready to mediate disputes. It takes working with a senior mediator as an apprentice to become skilled at mediation. This is why we recommend working with another mediator if you are a new mediator. This is standard industry practice anyway. We are probably the only organization that readily admits that we only certify your academic credentials. Anything more is assuming too much. As with any certification, degree or diploma, the real learning process comes in mediating on the job and working with an experienced mediator. The hiring official is responsible for hiring and is therefore in a position to determine if a person who has the academic credentials (certification) can also demonstrate the skills, personality and outright mediator ability to be on the staff. These cannot be measured in a written test or in a one to two hour role-play exercise.

Many mediation employers have NACM on their accepted list. However, it’s always good to call them first and check before you certify with anyone. Some employers may have a preference list or accept only one organization. It is becoming rare, however, for this to be the case. In our history, none of our members have failed to obtain acceptance on any list.

 

All of them. Our certification is designed to provide the basic knowledge that we feel a Mediator should have. Many mediators are asked very technical questions about mediation and it processes in any of these areas. In essence, a Certified Mediator, by our definition, should be able to handle all three of the above areas. A professional certified mediator should be knowledgeable in all three areas of mediation with a general understanding of motivational psychology.

 

We don’t require CEU’s for recertification. You pay the same amount to re-certify. You’d pay more on the CEU plan, however, we also don’t feel that a single course every two years satisfies the educational growth requirements. The learning process should be self motivated and continuous. Educational sources are numerous, books, trade magazines, the internet, ESPN, Discovery, The Learning Channel, and formal University courses or classes.

The recertification process is the same every two years. You simply pay for and download the Mediation Prep Manual and  take the examination in the member portal.

It depends on where you live. Most North America locations take anywhere from 3 days to 5 days to arrive. We ship your card within 2 weeks of full payment and passing of your exam & assignments. If you are overseas, most locations require an additional week to 10 days. If you are in a country with known mail delivery problems, it can take longer. Contact us by email at support@mediatorcertification.org for special instructions if that is the case. The most frequent reason for delay is missing apartment number.

 

Yes. The payment option provides Certification Card & Certificate by Priority mail.

 

If you are paying for your employees, please let us know by email who you are paying for. We will send the login information for testing for each employee to you or the email address you designate. We will then mail cards to the address entered on the test form or a central address that you specify in your email to us with their names. You can still pay by any of the methods available. Our email address is support@mediatorcertification.org

 

If you fail the test, look over the results and note the areas that you were weak in. Read those sections of the Preparation Manual again and retake the test. We only keep the highest score.

 

Theoretically, there are no limitations. However, if you find yourself taking the test too many times you may be learning from test taking rather than learning from reading the Prep Manual in which case you are missing many important aspects of what a mediator needs to know. There is examination abuse protection in place.

 

Yes, we can for an additional fee of $69.00 this includes shipping and handling.

 

You also have the option of mailing in a check. Giving your credit card number over the phone is much less secure than the internet. We use the highest encryption available as do the banks. There is no encryption on your phone land line or cordless and very little on cellular. It’s not the transmission of that information on the internet that is unsafe, it’s who you are giving it to. Deal only with reputable vendors whether on the internet, phone or in person.

 

We are currently in over 80 countries around the world. You should not have a problem but check with local requirements.

 

At this time it is only available in English.

 

The most common reason for a declined card is using a different zip code or address than the billing statement is sent to. In some cases, it’s your bank that doesn’t like internet transactions. If your computer location is in a different part of the country than the address on your statement, it will be disapproved. In that case, choose another payment method.

 

NACM’s Mediator certification is a combined certification that provides the academic qualifications needed to provide mediation services. The Train-the-Trainer Course will allow you to teach mediation skills to other individuals.

 

Yes. Our software uses the same AI concepts as the US Defense industry. If our multi-layer detection systems flag improprieties in the testing process we will take the appropriate action. This is also true if we detect improprieties in the hosting process. We have rejected tests on that basis in the past. No system is identity foolproof even a test that is proctored. However, if we are made aware of an impropriety in the testing process, that certification will be revoked without refund and you will be barred from future certification with NACM.

 

When referring to the mediator certification, please make sure to use “National Professional Certification in Mediation”. You may say that you are a “Nationally Certified Professional in Mediation”, thus you may use the initials NCPM after your name to identify your credentials. This is the only appropriate representation of the certification.

 

The minimum age to receive a certification card from NACM is 18. This is for insurance purposes.

 

Email us at support@mediatorcertification.org and the logo will be emailed to you.

 

To give those who haven’t been properly trained in mediation or those who are new to the mediation profession the proper learning tools to advance in the mediation world.

Although many states recommend qualifications for mediators, no state has requirements for the private practice of mediation. In any state, a mediator can practice in private settings without being licensed, certified, or listed.

Rather than regulate the practice of mediation, states have chosen to create lists of mediators meeting criteria for certain areas of practice. Statewide lists of mediators are usually maintained by the judicial branch as an extension of its responsibility for settling civil disputes. Lists or certification procedures have two general purposes: 1) to establish qualifications for mediators who receive funding from state government or who receive referrals from the courts or other agencies; and 2) to provide information about mediator qualifications for parties, attorneys, courts, and members of the public as they exercise free market choice among private mediators.

 Remember, these qualifications, even for your state, are guidelines for those individuals who wish to seek court case referrals. If you plan to start your own mediation practice or to add such services to your business then the state requirements are not necessary.

Some individuals look to start their own mediation practices while others use mediation training to become proficient in resolving disputes.  Whether it’s Family, Divorce or Business, whatever your objective is after completing this course, you will have the necessary tools to be successful.

Also, below is a list of some of the job positions that individuals seek upon receiving certification:

 

Mediator

EEO Compliance Professional

Director of Mediation Services

Senior Director, Mediation

Project Coordinator

Assistant Professor of Conflict Resolution

ADR Program Specialist

Specialist in Conflict Management

Mediation and Restorative Justice Program Coordinator

Associate Ombudsperson Dependent Contractor

Program Manager

Conflict Resolution Coordinator

Executive Director

Outreach coordinator

Director, Office Dispute Resolution

Family Mediator

Divorce Mediator

Parent-Teen Mediator

Truancy mediator

Mediation Manager

Senior Mediator and Trainer

Training & Conflict Management Specialist

Peace and Stability Operations Program Officer

Tax & probate, Landlord-Tennant  Program Manager

Child Protection Mediation Case Manager

Consultant

Mediation Instructor

  1. · We are a nationally recognized institution.
  2. · We have a 5 day money-back guarantee.
  3. · We are one of the best mediation education providers in the Unites States.
  4. · All of our Faculty and Staff members are masters prepared with practical experience in the field of mediation.
  5. · Our course provides 80 Hours of mediation instruction.
  6. · There is no need to take multiple mediation trainings- upon completion you will be able to mediate divorce, business and family disputes.
  7. · Our tuition is at a fraction of the cost of many other mediation training programs.
  8. · Superior Faculty and Staff.
  9. · You receive a professional certificate suitable for hanging upon graduation.
  10. · You will be assigned a professor when you begin your studies.
  11. · We are one of the only providers offering Distance learning education in the mediation field.
  12. · Study in the comfort of your own home- never have to worry about driving or parking.
  13. You can receive your course in as little as 7 business days.
  14. And many, many more reasons…
  1. Trustworthiness 
  2. Honesty
  3. Integrity
  4. Ethical standards
  5. Ability to maintain and demonstrate neutrality toward all parties
  6. Ability to control own biases, prejudices and emotions
  7. Credibility – Knowledge of the mediation process Commitment to the mediation process (advocate for resolution).
  8. Sincerity
  9. Tactfulness
  10. Patience
  11. Ability to maintain control of disputing parties
  12. Flexibility
  13. Understanding
  14. Empathetic – Sensitivity to strongly held values of other
  15. Awareness of cultural, economic, social and gender differences 
  16. Respect for others and opposing views
  17. Open-minded
  18. Good listening skills
  19. Discerning as to nonmediatable issues
  20. Good oral communications skills, in clear and neutral tone
  21. Good questioning skills and techniques
  22. Nonjudgmental
  23. Positive/Optimistic
  24. Persistent but not overpowering
  25. Ability to facilitate firm conclusions regarding settlement value
  26. A good listener.
  27. A good communicator.
  28. Able to identify the fundamental issues.
  29. Able to focus on the matter in hand and push aside the roadblocks created by assumptions and emotions.
  30. Someone who commands the respect of all parties involved.
  31. Creative in envisioning solutions.
  32. Patient and determined.

Great news! As soon as you make your payment, you can begin your course within 2 business hours. Our certification programs as 100% online.

Your course and certification examination will be held online. This means that there is no need for parking and you can study from the comfort of your home.  Also, you have the flexibility of studying when you want as long as you successfully complete all coursework within 30 days of registration.

One of the biggest advantages you will find at NACM is the one-on-one support. If you need assistance for any reason throughout your course, you can meet with your instructor and receive live student support. We will answer any of your course questions, assist with technical issues, and more. Help is only a phone call, e-mail or Zoom meeting away!

With NACM’s distance study certification courses, you receive all your course materials through the online student portal where you will have the added benefit of being able to complete all assignments and exams online.  Once you login to the portal you may work at your own pace and complete assignments and exams within 30 days. Upon completion of your course, you will receive your a certification card, a diploma suitable for hanging and two letters of reference by mail.

Persons whose job responsibilities include management of workplace conflict: Managers and supervisors, HR and personnel professionals, employee and labor relations specialists, EEO counselors and officers, worker compensation specialists, union officials and leaders, and team leaders.

Organization development (OD) consultants, management consultants, coaches and counselors, facilitators, and trainers.

Attorneys and others who work in legal or judicial settings (Continuing Legal Education).

Current mediators who wish to sharpen their skills and want to earn a certification.

People who are interested in a career in mediation, ADR, or conflict management.

Persons interested in serving as mediators in court-ordered civil mediations.

Anyone who simply wants to improve their personal communication, conflict management, and facilitations skills. Mediation principles have universal application.

Simply put, anyone having a desire and ability to complete this amazing training!

  1. NACM provides a broad range of training on disputes including family, divorce and business mediations.
  2. We also provide a  500+ page mediation training manual containing extensive information on mediation skills, techniques and resources.
  3. NACM provides each student with an instructor and summary feedback on the skills acquired during the training program.
  4. NACM has trained thousands of individuals around the world.
  5. NACM emphasizes practice; each student participates in twelve case study/role-play simulation problems and numerous skill development exercises.

Your certification from our courses is the appropriate first step for anyone entering the mediation field. Upon successful completion, you will earn the designation as a Professionally Trained Business, Divorce and Family Mediator.

New for 2021!–Yes, for the 40-hour Mediator Certification Course there are over 12 hours of recordings to walk you through each concept in detail. Further, you also have the option of meeting with your instructor for further clarification about your materials.

No. A mediator, unlike a lawyer, does not represent any of the parties in a legal dispute. Instead, mediators are contracted as neutral, non-biased negotiators for everyone involved in the conflict. Mediators are facilitators who help opposing parties look at the strengths and weaknesses of their arguments, identify common interests, and solve the problem together. Using their training in problem-solving, mediators work to help opposing parties mutually resolve their legal disputes without a judge. The services provided by dispute resolution experts, professional negotiators, or mediators can be used for careers in legal administration and human resources and within labor unions.
A degree from a two or four-year college or university is not necessary for a career in mediation. Therefore, in most states, a certificate of completion from a mediation course may be the sole requirement.

Absolutely! See a few at the bottom of our home page or visit https://www.mediatorcertification.org/testimonials/

40 hour mediator certification course

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NACM

National Association Of Certified Mediators

ADDRESS:
244 Fifth Avenue
Suite T-205
New York, NY 10001

Phone:
877-850-0052

Email:
support@mediatorcertification.org

    Company

    National Association Of Certified Mediators

    244 Fifth Avenue
    Suite T-205
    New York, NY 10001

    877-850-0052

    About

    NACM is the largest professional certification association in the world for mediators. Through our numerous members, NACM provides certification examinations, training, continuing education… 

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